SOLUTION-FOCUSED FEEDBACK ACROSS CULTURES

Feedback is a powerful tool, but how it is delivered and received varies across cultures. Instead of a one-size-fits-all approach, solution-focused feedback shifts the conversation from problems to possibilities, creating an environment that encourages growth and collaboration.

Victoria, a solution-focused practitioner, emphasizes that effective feedback is not just about what is said, it is about how it is framed. Traditional methods like the sandwich approach focus on critique wrapped in praise, while solution-focused feedback sparks meaningful dialogue by asking constructive questions.

But how does this approach work across cultural contexts?

• Germany: a direct, low-context culture values clarity and measurable outcomes. A question like "what is the smallest step you could take that would make the biggest difference right now" aligns with the preference for actionable and results-driven communication.

• China: a high-context culture prioritizes relationships and collective success. Instead of emphasizing individual action, a more effective approach is "looking at the team’s progress, what small change could bring the most value to our shared goals" This framing respects group dynamics while encouraging thoughtful contribution.

Victoria believes that feedback is not just about correction, it is about connection. When adapted thoughtfully, solution-focused feedback can bridge cultural gaps, foster collaboration, and unlock new possibilities for growth.